# FiveM Asset Escrow System

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## Read Before Purchasing

> ### <mark style="color:red;">Use correct FiveM account</mark>
>
> ❗️ Your purchases are linked to your FiveM account, and your FiveM account is linked to your FiveM server license key. Meaning the FiveM account you use to login on Tebex before the purchase, needs to be the FiveM same account that you use to log into <https://portal.cfx.re> to generate your server license key.
>
> {% code overflow="wrap" %}
>
> ```
> ✔️ This is only temporary, as there is a new "teams" feature planned.
> ```
>
> {% endcode %}

> ### <mark style="color:red;">Minimum server artifacts version required</mark>
>
> ❗️ It is required that your server is using server artifacts version 4960+.
>
> {% code overflow="wrap" %}
>
> ```
> ✔️ This is required to be able to use resources on the new system. But you will eventually need to update at some point anyway right?
> ```
>
> {% endcode %}

## Resource not working

### You lack the required entitlement?

<div align="left"><img src="https://789235289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MSKsM-AnxI2icNixJI8%2Fuploads%2FqfVNXevfGEhDYdVqqeKH%2Funknown2.png?alt=media&#x26;token=336d8254-d55d-4416-86fc-995324224406" alt="This message will be visible in your server console or client F8 console."></div>

> <mark style="color:red;">**Reason 1**</mark>
>
> After you purchase or transfer the resource(s) a server restart is always required.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Simply restart your server.

> <mark style="color:red;">**Reason 2**</mark>&#x20;
>
> Your server is using a FiveM server license key that is not linked to the initial purchase, meaning the resource(s) were purchased on the wrong FiveM account.
>
> > <mark style="color:green;">**Solution 1**</mark>
> >
> > Whoever has access to the FiveM account the purchase(s) were made on needs to login to [FiveM's Portal](https://portal.cfx.re) and [transfer](https://i.imgur.com/iB5OU95.png) them to the correct account.
>
> > <mark style="color:green;">**Solution 2**</mark>
> >
> > If you login to [FiveM's Portal](https://portal.cfx.re) and you are able to see your [resource(s)](blob:https://imgur.com/afb16169-2f51-4439-8fda-e3c66b7c68d0), this means your server is using a license key that is not linked to your purchase(s). So either create a new license key on [Portal](https://portal.cfx.re) using this FiveM account or [transfer](https://i.imgur.com/iB5OU95.png) them to the correct account.
>
> > <mark style="color:green;">**Solution 3**</mark>\
> > If you do not have access or can not contact the owner of the FiveM account the purchase(s) were made on, contact the Codesign Team in a Management Ticket on our [Discord](https://discord.gg/codesgn).
>
> *You can contact the Codesign Team in a Management Ticket on our* [*Discord*](https://discord.gg/codesgn) *to check which FiveM account your purchase(s) are linked to.*

> <mark style="color:red;">**Reason 3**</mark>
>
> Because the resource(s) were transferred to you on MyCodesign by the original owner, meaning the purchase(s) are still linked to the origional owners FiveM account.
>
> > <mark style="color:green;">**Solution 1**</mark>
> >
> > Whoever has access to the FiveM account the purchase(s) are linked to, needs to login to [FiveM's Portal](https://portal.cfx.re) and [transfer](https://i.imgur.com/iB5OU95.png) them to the correct account.
>
> > <mark style="color:green;">**Solution 2**</mark>\
> > If you can not contact the owner to the FiveM account the purchase(s) are linked to, contact the Codesign Team in a Management Ticket on our [Discord](https://discord.gg/codesgn).
>
> *You can contact the Codesign Team in a Management Ticket on our* [*Discord*](https://discord.gg/codesgn) *to check which FiveM account your purchase(s) are linked to.*

> <mark style="color:red;">**Reason 4**</mark>
>
> Because you purchased through our old Shopify website before we moved to Tebex.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > You can open a [Management Ticket](https://discord.com/channels/758730794041737217/758739744951369769/909683937947815936) on our [Discord ](https://discord.gg/codesgn)and explain this so we can resolve it for you.

> <mark style="color:red;">**Reason 5**</mark>
>
> Because you received free resource(s) from the Codesign Team using our old authentication system.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > You can open a [Management Ticket](https://discord.com/channels/758730794041737217/758739744951369769/909683937947815936) on our [Discord ](https://discord.gg/codesgn)and explain this so we can resolve it for you.

### Failed to verify protected resource?

> <mark style="color:red;">**Reason 1**</mark>
>
> Files were possibly corrupted during transfer.&#x20;
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Ensure the encrypted files are copied; the `.fxap` file must be included. Some FTP programs skip these files. If you use [FileZilla](https://filezilla-project.org/), try using [WinSCP](https://winscp.net/eng/index.php) instead.

### Syntax error?

<div align="left"><img src="https://789235289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MSKsM-AnxI2icNixJI8%2Fuploads%2F9GY4HlV7G6EsXqJlTuji%2Funknown.png?alt=media&#x26;token=74e061a2-278e-46c1-a05a-75da11ecef63" alt=" This message will be visible in your server console or client F8 console."></div>

> <mark style="color:red;">**Reason 1**</mark>
>
> A server restart is always required after adding a new resource or updating an existing one.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Simply restart your server.

> <mark style="color:red;">**Reason 2**</mark>
>
> You are not using a compatible server artifacts version - [#Minimum server artifacts version](#read-before-purchasing).
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Download a newer server artifacts version from [https:/runtime.fivem.net](https://runtime.fivem.net/artifacts/fivem/build_server_windows/master/) (at least version 4960+).

> <mark style="color:red;">**Reason 3**</mark>
>
> **Y**ou have edited the encrypted code.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Delete the current folder and redownload a fresh unedited version from [FiveM's Keymaster](https://keymaster.fivem.net/asset-grants).

> <mark style="color:red;">**Reason 4**</mark>
>
> Files were possibly corrupted during transfer.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Ensure the encrypted files are copied; the `.fxap` file must be included. Some FTP programs skip these files. If you use [FileZilla](https://filezilla-project.org/), try using [WinSCP](https://winscp.net/eng/index.php) instead.

### Couldn't start resource?

<div align="left"><img src="https://789235289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MSKsM-AnxI2icNixJI8%2Fuploads%2FOyz1UpLLM6TvfHM2xDaF%2FScreenshot_5.png?alt=media&#x26;token=62337bec-d381-4728-813c-da20b3a14447" alt="This will cause players to not be able to join your server."></div>

> <mark style="color:red;">**Reason 1**</mark>
>
> If this only happens to some players, but not all of them, this is because the time on your VPS/dedicated server is behind.
>
> > <mark style="color:green;">**Solution**</mark>
> >
> > Make sure in your windows settings, the time is being set automatically [Example](https://i.imgur.com/SVKO3c3.png).
> >
> > `Start > Settings > Time and Language`. Or watch this [video](https://youtu.be/PjmahVzbMm8).

## FAQ

#### **I own 3 servers, can I use the same resource on my 3 different servers at the same time?**

Yes, as long as you are using a server license key that was generated from your FiveM account. This also applies for dev/local host servers too. Read this for more information [#Use correct FiveM account](#1.-use-correct-fivem-account).&#x20;

#### **Can I transfer the resource to another FiveM account?**

Yes, you can transfer an asset **1 time only** and it is permanent so it can not be undone. You can login [FiveM’s Keymaster ](https://keymaster.fivem.net/asset-grants)and [transfer](https://i.imgur.com/iB5OU95.png) them to the correct account. Be aware that tranfers are 1 time only.