FiveM Asset Escrow System

Here you will find important information about the NEW FiveM asset escrow system, frequently asked questions and solutions to common issues.

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Read Before Purchasing

Use correct FiveM account

❗️ Your purchases are linked to your FiveM account, and your FiveM account is linked to your FiveM server license key. Meaning the FiveM account you use to login on Tebex before the purchase, needs to be the FiveM same account that you use to log into https://portal.cfx.re to generate your server license key.

✔️ This is only temporary, as there is a new "teams" feature planned.

Minimum server artifacts version required

❗️ It is required that your server is using server artifacts version 4960+.

✔️ This is required to be able to use resources on the new system. But you will eventually need to update at some point anyway right?

Resource not working

You lack the required entitlement?

This message will be visible in your server console or client F8 console.

Reason 1

After you purchase or transfer the resource(s) a server restart is always required.

Solution

Simply restart your server.

Reason 2

Your server is using a FiveM server license key that is not linked to the initial purchase, meaning the resource(s) were purchased on the wrong FiveM account.

Solution 1

Whoever has access to the FiveM account the purchase(s) were made on needs to login to FiveM's Portal and transfer them to the correct account.

Solution 2

If you login to FiveM's Portal and you are able to see your resource(s), this means your server is using a license key that is not linked to your purchase(s). So either create a new license key on Portal using this FiveM account or transfer them to the correct account.

Solution 3 If you do not have access or can not contact the owner of the FiveM account the purchase(s) were made on, contact the Codesign Team in a Management Ticket on our Discord.

You can contact the Codesign Team in a Management Ticket on our Discord to check which FiveM account your purchase(s) are linked to.

Reason 3

Because the resource(s) were transferred to you on MyCodesign by the original owner, meaning the purchase(s) are still linked to the origional owners FiveM account.

Solution 1

Whoever has access to the FiveM account the purchase(s) are linked to, needs to login to FiveM's Portal and transfer them to the correct account.

Solution 2 If you can not contact the owner to the FiveM account the purchase(s) are linked to, contact the Codesign Team in a Management Ticket on our Discord.

You can contact the Codesign Team in a Management Ticket on our Discord to check which FiveM account your purchase(s) are linked to.

Reason 4

Because you purchased through our old Shopify website before we moved to Tebex.

Solution

You can open a Management Ticket on our Discord and explain this so we can resolve it for you.

Reason 5

Because you received free resource(s) from the Codesign Team using our old authentication system.

Solution

You can open a Management Ticket on our Discord and explain this so we can resolve it for you.

Failed to verify protected resource?

Reason 1

Files were possibly corrupted during transfer.

Solution

Ensure the encrypted files are copied; the .fxap file must be included. Some FTP programs skip these files. If you use FileZilla, try using WinSCP instead.

Syntax error?

This message will be visible in your server console or client F8 console.

Reason 1

A server restart is always required after adding a new resource or updating an existing one.

Solution

Simply restart your server.

Reason 2

You are not using a compatible server artifacts version - #Minimum server artifacts version.

Solution

Download a newer server artifacts version from https:/runtime.fivem.net (at least version 4960+).

Reason 3

You have edited the encrypted code.

Solution

Delete the current folder and redownload a fresh unedited version from FiveM's Keymaster.

Reason 4

Files were possibly corrupted during transfer.

Solution

Ensure the encrypted files are copied; the .fxap file must be included. Some FTP programs skip these files. If you use FileZilla, try using WinSCP instead.

Couldn't start resource?

This will cause players to not be able to join your server.

Reason 1

If this only happens to some players, but not all of them, this is because the time on your VPS/dedicated server is behind.

Solution

Make sure in your windows settings, the time is being set automatically Example.

Start > Settings > Time and Language. Or watch this video.

FAQ

I own 3 servers, can I use the same resource on my 3 different servers at the same time?

Yes, as long as you are using a server license key that was generated from your FiveM account. This also applies for dev/local host servers too. Read this for more information #Use correct FiveM account.

Can I transfer the resource to another FiveM account?

Yes, you can transfer an asset 1 time only and it is permanent so it can not be undone. You can login FiveM’s Keymaster and transfer them to the correct account. Be aware that tranfers are 1 time only.